We want to give you all an unforgettable experience, but orders of any kind cannot be returned or exchanged. ALL SALES ARE FINAL! The Tudy J. Collection also IS NOT responsible for any lost/stolen orders via mail. Once USPS has your order & you have received a tracking number the assigned mail carrier company will be responsible for your package. All packages from Tudy J. Co requires a signature, to confirm that you have received your package. Also by purchasing from us you have electronically authorized your payment & have read up on ALL FAQS, policies, & shipment times.